1. Introduction
Welcome to the Terms and Conditions page for PIPSI LTD ("PIPSI", "we", "us", or "our"). These Terms and Conditions (the "Terms") set out the important legal terms governing your access to and use of our corporate website located at https://pipsi.site/ (the "Website") and, where applicable, your interaction with our residential and commercial cleaning services (the "Services").
PIPSI LTD is a UK-based cleaning service provider, operating under Standard Industrial Classification (SIC) code 81299 – Other cleaning services. The Website is designed to provide information about our company, brand, Services, coverage areas, booking options, and corporate credentials for clients, investors, and partners.
By using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, which operate alongside our Privacy Policy and Cookie Policy.
2. Acceptance of Terms
By accessing, browsing, or otherwise using the Website, you confirm that you:
- accept and agree to comply with these Terms and any additional terms and policies referenced herein; and
- are at least 18 years of age, or otherwise have legal capacity to enter into binding agreements in your jurisdiction.
If you do not agree with these Terms, you must not access or use the Website or engage with the Services via the Website. If you use the Website on behalf of a business, organisation, or other legal entity, you confirm that you are authorised to bind that entity to these Terms, and in that case, "you" and "your" will refer to that entity.
3. Amendments
PIPSI LTD reserves the right to amend, update, or replace these Terms from time to time to reflect changes in our business operations, Services, legal obligations, or best practices.
Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed of the current Terms that apply to your use of the Website and our Services. Your continued access to or use of the Website following the posting of revised Terms constitutes your acceptance of those changes.
If material changes are made to the way we handle personal data, we may provide additional notice via our Privacy Policy or other appropriate channels.
4. Service Provision
PIPSI LTD provides professional cleaning solutions to residential and commercial clients within designated coverage areas in the United Kingdom. Our Services may include, but are not limited to, routine cleaning, deep cleaning, end-of-tenancy cleaning, office and workspace cleaning, and specialist cleaning as agreed in writing.
4.1 Service information on the Website
The Website is intended to provide an overview of our cleaning Services, typical service scopes, and indicative offerings. While we endeavour to ensure that all descriptions, imagery, and service details are accurate, the information provided on the Website:
- is for general information purposes only; and
- does not constitute a binding offer or guarantee of availability, scope, or performance.
4.2 Bookings and confirmations
Service bookings may be initiated via the Website, including through contact or enquiry forms accessible from the Booking and Contact Us pages. A booking is only confirmed once:
- we have reviewed your enquiry and provided written confirmation (for example, by email); and
- you have accepted any quoted price, scope of work, and scheduled date and time, where applicable.
We reserve the right to decline or cancel any booking request where the requested work is outside our operational capacity, coverage area, or falls under excluded categories (for example, hazardous environments beyond our competence or licensing).
4.3 Access and client obligations
To deliver Services safely and effectively, you agree to:
- provide safe, timely access to the premises to be cleaned;
- ensure that utilities required for cleaning (such as electricity and water) are available, unless otherwise agreed;
- inform us in advance of any known hazards, special conditions, or restrictions at the premises; and
- comply with any reasonable instructions or site-specific requirements communicated by our team.
4.4 Service limitations
While PIPSI LTD strives to maintain consistently high service standards, you acknowledge that:
- exact outcomes may vary depending on the condition, age, and material of surfaces and furnishings;
- certain types of staining, wear, or damage may not be fully remediable by cleaning alone; and
- we may decline to perform activities that, in our reasonable opinion, present unacceptable health and safety risks or fall outside our normal service remit.
Any timeframes or completion estimates provided are indicative only and may be adjusted to accommodate on-site conditions, safety considerations, and reasonable operational constraints.
5. User Obligations
When accessing or using the Website, you agree to:
- provide accurate, current, and complete information when submitting enquiries, booking requests, or job applications (for example, via the Careers page);
- keep your contact details up to date so that we can communicate with you about enquiries, bookings, or related matters;
- use the Website only for lawful purposes and in accordance with these Terms; and
- respect any access controls, security measures, or usage limits implemented on the Website.
You must not:
- attempt to gain unauthorised access to any part of the Website, any server on which the Website is hosted, or any related systems or networks;
- introduce malicious code, including viruses, trojans, worms, or other technologically harmful material;
- use the Website in any way that could damage, disable, overburden, or impair our infrastructure or that of our service providers;
- scrape, harvest, or otherwise extract data from the Website for commercial use without our prior written consent; or
- use the Website in a manner that infringes, or is likely to infringe, the rights of PIPSI LTD or any third party.
We reserve the right, at our sole discretion, to restrict or terminate your access to the Website where we reasonably suspect a breach of these Terms or misuse of our systems.
6. Intellectual Property
Unless otherwise stated, all content and materials on the Website are the intellectual property of PIPSI LTD or our licensors. This includes, without limitation:
- text, copy, and written content, including service descriptions and case studies;
- logos, trademarks, brand elements, and trade names;
- photographs, illustrations, icons, and other imagery, including images of residential and commercial interiors;
- layout, design, user interface components, and overall look and feel of the Website; and
- downloadable resources, such as brochures, reports, and other documents that may be made available from time to time.
You may view, download, and print content from the Website solely for your own internal, non-commercial use and to evaluate or engage with our Services. You must not, without our prior written permission:
- reproduce, distribute, modify, adapt, or create derivative works from any part of the Website;
- use any of our trademarks or branding in a manner that may cause confusion or imply endorsement; or
- exploit any content commercially, including by selling, licensing, or otherwise making it available to third parties.
All rights not expressly granted in these Terms are reserved by PIPSI LTD.
7. Privacy and Data Protection
PIPSI LTD is committed to protecting your privacy and handling personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our Privacy Policy explains in detail how we collect, use, store, and share personal data when you interact with the Website, submit forms, or engage with our Services. Our Cookie Policy describes how cookies and similar technologies are used to provide a secure, reliable, and user-friendly experience.
By using the Website or providing personal data to PIPSI LTD, you acknowledge and agree that your information will be processed in accordance with these policies. If you do not agree with the terms of our Privacy Policy or Cookie Policy, you should discontinue use of the Website.
If you have any questions about how we handle your personal data, please refer to the Privacy Policy or contact us using the details set out in the Contact Information section below.
8. Limitation of Liability
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
8.1 Website use
While we endeavour to keep the Website accurate, up to date, and available, the Website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, PIPSI LTD:
- does not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components; and
- disclaims all warranties, representations, or conditions, whether express or implied, including any implied warranties relating to accuracy, fitness for a particular purpose, or non-infringement.
We will not be liable for any loss or damage arising out of or in connection with:
- your use of, or inability to use, the Website;
- your reliance on any content or information displayed on the Website; or
- any unauthorised access to or alteration of your transmissions or data, except where caused directly by our negligence or breach of legal duty.
8.2 Service delivery
In relation to our cleaning Services, our liability will be governed by the specific terms agreed with you at the time of booking or contracting, subject always to applicable law. To the extent permitted by law, and unless otherwise expressly agreed in writing, we will not be liable for:
- any indirect, consequential, incidental, or special loss or damage, including loss of profits, revenue, business, or opportunity; or
- any damage or deterioration arising from pre-existing conditions, wear and tear, inherent defects, or issues disclosed or reasonably apparent prior to the commencement of Services.
8.3 Third-party websites and links
The Website may contain links to third-party websites or services that are not controlled by PIPSI LTD. We provide such links for convenience and informational purposes only. We do not endorse, and are not responsible or liable for, the content, security, or privacy practices of any third-party websites.
You access and use third-party websites at your own risk, and you should review any applicable terms and privacy policies before using them.
9. Payment Terms
The following payment terms apply to our cleaning Services unless otherwise agreed in writing between you and PIPSI LTD.
9.1 Pricing and quotes
Prices for Services will typically be provided in the form of a quote based on the information you supply via the Website (including via the Booking or Contact Us pages) or through subsequent correspondence. All quotes are:
- based on the scope of work, premises size, frequency, and any special requirements disclosed to us; and
- subject to revision if the actual conditions or requirements differ materially from those described at the time of quotation.
9.2 Invoicing and payment
Unless otherwise specified, payment terms will be communicated to you at or before the time a booking is confirmed. Depending on the nature and duration of the Services, we may require:
- full or partial payment in advance; and/or
- payment on completion or on receipt of invoice, within a specified number of days.
Accepted payment methods and bank details will be provided in our correspondence or invoices. You agree to ensure that payments are made in full and on time in accordance with the agreed terms.
9.3 Cancellations and rescheduling
If you need to cancel or reschedule a confirmed Service, you should contact us as soon as reasonably possible using the channels provided on the Contact Us page. Our specific cancellation or rescheduling policy, including any applicable fees, will be communicated to you in advance or at the time of booking.
We reserve the right to charge a reasonable fee where:
- cancellations or rescheduling occur on short notice; or
- our team attends the premises but is unable to gain access or commence work due to circumstances within your control.
9.4 Refunds
Any eligibility for refunds will be assessed on a case-by-case basis, in line with the specific terms agreed for the relevant Service and applicable consumer protection legislation. If you are dissatisfied with the quality of our Services, you should notify us promptly so that we can review the issue and, where appropriate, offer a rectification or other suitable resolution.
10. Governing Law
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
You and PIPSI LTD agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms, the Website, or the Services, unless mandatory law provides otherwise.
Before commencing formal legal proceedings, we encourage you to contact us in the first instance so that we may attempt to resolve any concerns or disputes promptly and amicably.
11. Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions or your use of the Website or our Services, you can reach PIPSI LTD using the contact routes described on our Contact Us page.
When contacting us about these Terms, please provide sufficient details about your enquiry, including any relevant dates, booking references, or correspondence, so that we can respond efficiently.
For queries relating specifically to privacy and data protection, please refer to the dedicated contact details set out in our Privacy Policy.